MDLIVE

You are about to proceed to a third-party tool managed by a third-party administrator for Chevron benefit plans and programs.

If you are enrolled in the Chevron Mental Health and Substance Use Disorder Plan, access MDLIVE for confidential telebehavioral health services right from home, with your laptop, tablet, or smartphone.

You can access this service from a Chevron computer, from your home computer, on your smart phone or tablet with Internet access enabled.

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get your member ID

To register for this service, you first need your Beacon Member ID. Beacon doesn’t issue ID cards for this benefit, so call Beacon Health Options to obtain your identification number (see below for contact information).

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register on the website

When you use the MDLIVE website for your telebehavioral health visit, your visit will be conducted online in a web browser using your computer's microphone. If you have a computer or laptop with internet access, you can register and access from the MDLIVE website. Have your Beacon Member ID ready. Answer questions when prompted, then set up a personalized MDLIVE account, including your own username and password.

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register by phone

You can also register for MDLIVE by phone with Sophie the AppBot or by calling MDLIVE. Text CHEVRON (all capital letters) to the Sophie AppBot at 635-483 and answer the questions posed by the secure application. Have your Beacon Member ID ready. Call MDLIVE directly for help registering an account (see below for contact information).

contacts

mental health and substance use disorder plan (U.S.-payroll employees)

  • Plan Type  Mental Health and Substance Use Disorder
  • Eligibility  U.S. Payroll Employees
  • Enrollment  Coverage automatic, if eligible. View eligibility on BenefitConnect or call the HR Service Center.
  • Claims Administrator  Beacon Health Options
  • Phone - Beacon 1-800-847-2438 (714-763-2420 outside the U.S.)
  • Phone - MDLive For telebehavioral health services 1-888-430-4827
  • Website  www.achievesolutions.net/chevron
  • Virtual Visits / Telehealth  Access MD Live ǀ Learn more here
  • Claim form  Forms Library
  • Address  Beacon Health Options ǀ P.O. Box 1290 ǀ Latham, NY 12110

mental health and substance use disorder plan (expatriates in the U.S.)

  • Plan Type  Mental Health and Substance Use Disorder
  • Eligibility  Expatriates on assignment in the U.S.
  • Enrollment  Coverage automatic, if eligible. View eligibility on BenefitConnect or call the HR Service Center.
  • Claims Administrator  Beacon Health Options
  • Phone - Beacon 1-800-847-2438 (714-763-2420 outside the U.S.)
  • Phone - MDLive For telebehavioral health services 1-888-430-4827
  • Website  www.achievesolutions.net/chevron
  • Virtual Visits / Telehealth  Access MD Live ǀ Learn more here
  • Claim form  Forms Library
  • Address  Beacon Health Options ǀ P.O. Box 1290 ǀ Latham, NY 12110

plan documentation

library

contact

Here's where to get phone numbers and websites for all your benefits.

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